FAQs
Where do you ship?
We currently offer shipping services exclusively within the United States, United Kingdom, Canada, Australia.
What is your typical dispatch time?
Our products are usually dispatched within 48 hours of receiving your order.
How long does it typically take for my purchase to arrive once it’s dispatched?
Usually 6-15 business days, however, some larger items can take longer.
Is an account required to make purchases on your website?
No account creation is necessary; you can conveniently checkout as a guest.
Is it secure to provide my payment information on your website?
Rest assured, our website employs top-tier payment gateway providers, ensuring the security of your banking and card details throughout the transaction process.
Encountering issues with placing an order?
Feel free to reach out to our customer care team at 1 (551) 337-4599 or support@innovatechcreations24.com for assistance.
Are my personal details safeguarded on your website?
Absolutely, we prioritize the protection of your personal information and uphold strict privacy standards.
Can I exchange or return an item?
We do accept exchanges and they follow the same conditions as returns:
- The item must have been sold on our online store.
- The item shouldn’t have been used in any way.
- The item should be in its original packaging with all the tags etc.
- The return or exchange request is made within 30 days of delivery.
To request an exchange, please submit your request via the “Contact Us” form. A member of our support staff shall respond as soon as possible.